Privacy Policy

Alive Communications Limited is committed to the privacy of all its customers and will ensure their privacy is protected.

Alive Communications Ltd

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post
1 Minster Court, Tuscam Way, Camberley, Surrey, GU15 3YY, GB

Telephone
+44(0) 1252 710 898

Email
headoffice@alivecomms.com

What information we collect, use, and why

We collect or use the following information for marketing purposes:

• Names and contact details
• IP addresses
• Website and app user journey information

Lawful bases

Our lawful bases for collecting or using personal information for marketing purposes are:

• Consent and making contact

Where we get personal information from

People directly

How long we keep information

We keep your information for as long as it takes for us to make contact with you or such time when you choose to no longer be contacted by Alive Communications Ltd.

Who we share information with

Data processors

Klaviyo – Online form collator
This data processor does the following activities for us: Klaviyo are an online platform that collate the responses when someone completes the online ‘get in touch’ form. Their privacy policy can be reviewed here: https://www.klaviyo.com/legal/privacy/privacy-notice

G&V – Website Developer
This data processor does the following activities for us: G&V host the website. Their privacy policy can be viewed here: https://goramandvincent.com/privacy-policy/

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal data.
• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated
2 July 2024